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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tyler Holland

May 31, 2023

5  out of  5 rating by Tyler Holland
"I've never had an agent that cared so much about my best interest and went the extra mile to ensure my satisfaction. Thanks Shannon Brooks State Farm!"

Bonnie King

May 23, 2023

5  out of  5 rating by Bonnie King
"Changed my account to automatically withdraw. Jeremiah was very helpful and was very courteous. Wonderful customer service"

Leona Bastow

May 3, 2023

5  out of  5 rating by Leona Bastow
"Very helpful!"

olivia maedche

April 6, 2023

5  out of  5 rating by olivia maedche
"(Translated by Google) Magnificent insurance, all the staff are very attentive and friendly, they help you the best they can, I recommend it 100%, congratulations!!!! (Original) Magnifica aseguranza ,muy atentos y amables tod@ el personal ,te ayudan lo mejor que pueden ,la recomiendo al 100%felicidades !!!!"

Mike Green

January 30, 2023

5  out of  5 rating by Mike Green
"They are great people. They couldn't help me but they steered me in a great direction. Totally respect them for that."

Taylor Pritchett

December 7, 2022

5  out of  5 rating by Taylor Pritchett
"Shannon Brooks State Farm is hands down the best insurance agency you’ll ever find. Shannon and the team are so incredibly knowledgeable and friendly. You can tell that they truly care about their customers."

Stephanie Portillo

September 2, 2022

5  out of  5 rating by Stephanie Portillo
"Nothing but good things to say about Shannon Brooks and his team! I have worked with every one of them and it is obvious these guys have their customers best interests at heart. Not to mention, they’ve never failed to make me feel welcome offering fresh cookies and coffee every time i’m there. Highly recommend this agency!"

Caleb Bowles

September 1, 2022

5  out of  5 rating by Caleb Bowles
"Such a a great agency, Jeremiah Bowles saved us so much on a home and auto bundle."

Kyla Bowles

September 1, 2022

5  out of  5 rating by Kyla Bowles
"Wonderful service! And cookies! Helped us save a ton with our package policy, and consistently friendly & a joy to work with."

Ben Handon

September 1, 2022

5  out of  5 rating by Ben Handon
"This office stays true to there word and works for their clients. We replaced a windshield under our coverage with no difficulty or sluggish effort. Jeremiah is the man!"

Maggie Connick

September 1, 2022

5  out of  5 rating by Maggie Connick
"Taylor is amazing! She was so kind and personable! She was also very knowledgeable and is great at her job"

ICY Clapss

September 1, 2022

5  out of  5 rating by ICY Clapss
"They are very helpful with everything, very nice people….!!!! 😄"

Edgar Camarena

August 31, 2022

5  out of  5 rating by Edgar Camarena
"Loved it here! Customer Service was amazing. Taylor, Evelyn, and Jeremiah were very helpful!"

Katrina Fisher

August 10, 2022

5  out of  5 rating by Katrina Fisher
"Working with Shannon Brooks State Farm Office has been fantastic. They are prompt with all request, get me great rates, and made the process of closing out my father's insurance after his passing very stress free. It was a huge help in a time of a lot of pressure and the whole team went out of their way to take care of our family. I work directly with Taylor for my own policies and she is incredibly supportive. I highly recommend working with this team!"

Conner Unwin

August 5, 2022

4  out of  5 rating by Conner Unwin
"Taylor was helping me and walking me through all the plans and deals that were included in my plan. She was able to explain everything in extreme detail and made everything so abundantly clear!! I highly recommend!!"

Jaime Winters

June 23, 2022

5  out of  5 rating by Jaime Winters
"Shannon Brooks and his secretary made us feel so welcome. My kids keep begging to go back there! His office had such a relaxed welcoming feeling!"

John Shannon

May 11, 2022

5  out of  5 rating by John Shannon
"Taylor was a pleasure to work with! When speaking with her I could tell she was excited to get her community protected. Thankful for her prompt & professional response. Best of luck to you and Shannon's agency!"

Margaret Bitela

December 28, 2021

5  out of  5 rating by Margaret Bitela
"Good place to go"

Gerry Davison

October 7, 2021

4  out of  5 rating by Gerry Davison
"Very pleasant and friendly staff, and the office, so cool. The main reception area is decked out like a cute coffee shop, the staff keep it stocked with cookies, popcorn, sodas and fresh coffee. One of the most welcoming State Farm offices I’ve visited (and I’ve visited almost all of them in Amarillo). Great job Shannon 👍🏻🙂"

Gloria Hernandez

January 4, 2021

5  out of  5 rating by Gloria Hernandez
"Shannon was very nice and polite and was able to help me out with a big situation...I appreciate it very much..Thank you"

Jezz Iam

October 3, 2020

5  out of  5 rating by Jezz Iam
"This has bern my fathers insurance provider for years. They have always been helpful and welcome any questions about policys and coverage! I like how inviting their office is and you feel like a welcomed friend not just a number."

Marissa Ruvalcaba

August 21, 2020

5  out of  5 rating by Marissa Ruvalcaba
"(Translated by Google) What I liked the most about this place is that they think of the Spanish-speaking community and provide an affectionate and very professional service. Mr. Brooks and his team have created excellent customer service!! (Original) Lo que más me gustó de este lugar es que piensan en la comunidad de habla hispana y brindan un afectuoso y muy profesional servicio. El Sr Brooks y su equipo de trabajo han creado un excelente servicio al cliente!!"

Joanne Flores

August 5, 2020

5  out of  5 rating by Joanne Flores
"I just love Shannon and his entire staff! If you need a great agent who really cares about you and hires the best staff to help you, call Shannon Brooks at State Farm in Amarillo!!!! They have the best cookies, popcorn and drinks when you go in his office. They treat you like family. Shannon has State Farm trinkets that are really cool! :) Shannon and his staff work quickly to get you the very best rates for your auto, life and home owners insurance. If he can't beat someone else's quote, he is honest enough to let you know with a smile and a great attitude. :) They are just great people. You will be blessed just meeting them. :)))"

Melissa Chapman

November 26, 2019

5  out of  5 rating by Melissa Chapman
"Contact Cheyenne Waide for all your insurance needs."

Daniel Bowles

September 26, 2019

5  out of  5 rating by Daniel Bowles
"Shannon Brooks is awesome! He and his agent, Jeremiah Drew, saved me $145 a month on my automobile insurance! Every month! The insurance guys I used to have were ripping me off! Now, I am paying much less for a great quality insurance! The people that work there are all so nice! Dude!"